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Q&A Directory
    DeskTop GUI Installation Issues
 
        When should I upgrade my SAP Windows or Java GUI?
        Which OS & IE platforms does SAP support?
        Where can I download the latest SAP GUI?
        How do I configure my Desktop GUI for an SAP server connection?
        How do I configure my MAC or Windows to work with SAP JAVA GUI?
 

When should I upgrade my SAP Windows or Java GUI?
 
Refer to SAP OSS Note 147519.

SAP GUI for Windows Support Deadlines

7.40: No longer supported (full support up to January 9th, 2018. Restricted support until June 30th, 2018)
7.50: Full support up to April 9th, 2019. Restricted support until March 31st, 2020. No extended support is offered
7.60: Full support up to April 12th, 2022.

SAP GUI for Java Support Deadlines

7.40: Out of support since March 31st, 2018
7.50: Full support up to December 31th, 2019
SAP generally publishes compatible successors to SAP GUI releases which are about to reach end of support, well before the end of support is reached.

Frequently asked questions

Support for specific operating systems

Have a look at SAP Notes 66971 (SAP GUI for Windows), 146505 and 2511185 (SAP GUI for Java) or SAP SCN under
https://scn.sap.com/docs/DOC-25456 for more information.

Upgrading SAP GUI

If the SAP GUI version you are using is not or no longer supported, you can proceed as follows:

Upgrade the SAP GUI on your PCs to a supported version. We recommend to change to the highest available patch of the latest release in an upgrade to save additional upgrades or updates later on.
Use Terminal Servers and install a new SAP GUI version on the server.

How are the SAP GUI support durations determined?

As of release 6.40 SAP ties the support duration for SAP GUI for Windows releases to the support duration for the development environment used. The reason for this is that we may require corrections from Microsoft for solving an issue in SAP GUI, but Microsoft does not provide us with corrections once support for a development environment is stopped.

SAP GUI for Windows 7.50 was developed with Visual Studio 2013 which will reach end of mainsteam support by Microsoft on 9th of April 2019.
Consequently SAP GUI for Windows 7.50 will be supported until then. However due to our policy to ship a successor release of SAP GUI for Windows at least one year before the next release goes out of support, SAP GUI for Windows 7.50 will be supported in a restricted support mode (see below for more information) until 31st of March, 2020.

SAP GUI for Windows 7.60 was developed with Visual Studio 2017 will reach end of mainsteam support by Microsoft on 12th of April 2022. Consequently SAP GUI for Windows 7.60 is supported until then.
You can be certain that as long as SAP supports any application based on Dynpro technology there will be a supported SAP GUI for Windows release.

Which version of SAP GUI should I use?

SAP recommends to always use the latest available version of SAP GUI when installing new clients. The reason for this recommendation is that only the latest releases / patches contain the most recent new features / corrections you might need. By using this approach you will effectively have to do less SAP GUI upgrades. If you do not want to install a new release of SAP GUI you can keep using your current release (as long as this is supported), but you will not benefit from the new features available in newer releases (see SAP Note 1670678 for details).
You should also take into account that new platforms may only be supported with new SAP GUI releases. See SAP Notes 66971 and 1758540.

Compatibility

Just like older SAP GUI releases SAP GUI for Windows 7.50 and 7.60 are compatible with all releases of SAP products which are supported by SAP (this includes releases in extended maintenance and releases newer or equal to SAP R/3 3.1i in customer specific maintenance).

What does "End of Support" mean for SAP GUI?

Once an SAP GUI release has reached the end of support SAP no longer offers corrections for this release. Existing patches remain on SAP Support Portal for a while, but will eventually be removed.
Messages reporting errors which only occur in a release that is out of support will be closed asking for an upgrade to a supported SAP GUI release. Issues which also occur in an SAP GUI release that is still supported will be analyzed, but only fixed in supported releases.
Since SAP GUI is always compatible there is no extended or customer specific support for SAP GUI - you should therefore make sure that you have completed the upgrade to a supported SAP GUI release before end of support for your current SAP GUI release is reached.

What does "Restricted Support" mean for SAP GUI?

Support incidents are getting processed normally.
Patches are supplied normally.
Corrections for issues which can be corrected within SAP code are supplied normally.
If an issue occurs that needs a correction from another vendor for a product that is no longer in maintenance (like Visual Studio from Microsoft) SAP will provide the correction only within a patch for the latest available SAP GUI release. Therefore in such extraordinary situations the only solution may be to upgrade SAP GUI.

How do I get corrections for SAP GUI for Windows / SAP GUI for Java?

Corrections for both SAP GUI versions are shipped on SAP Service Marketplace (see SAP Note 563161 for more information on the download of these patches).
A collection of SAP GUI for Windows corrections is called a "Patch", while a collection of SAP GUI for Java corrections is called a "Revision". Both patches and revisions are cumulative, i.e. they contain all corrections from previous patches / revisions. Therefore in order to get all the latest corrections you only need to apply the latest available patch / revision.
For information on the availability of patches / revisions see SAP Note 1053737 (SAP GUI for Windows) and 1229666 (SAP GUI for Java).

SAP Developer Network

For further information on the topic SAP GUI please refer to https://scn.sap.com/docs/DOC-25456.
 

NOTE: Please use this system to communicate errors and issues with access to your SAP systems.